About Me
 
 
Who Am I?

I am an experienced Interim Manager, Management Consultant, Mentor, Coach, Training Manager and Skills Trainer.

I have a background of senior customer services management and service turnarounds within the Utilities, Telecommunications, Printing, EPoS and I.T sectors

I specialise in using my skills and experience to deliver lasting business benefits to my clients through a number of flexible means including:

• Undertaking Interim Management assignments
• The Project Management of business and operational change
• Developing, Delivering and Managing Training Interventions
• Mentoring and Coaching




My Background

Prior to becoming an Interim Manager, I worked for a number of corporations in a variety of commercial sectors.

Having graduated with a degree in Computing Science I began my working life as a software developer, software support specialist and presales support analyst.

After a few years, I went through rigorous management development training and management assessment processes and was appointed to my first team management role.

I climbed the corporate management ladder and stayed in permanent employment from 1974 until 1997 at which point I had gained experience up to and including Main Board Director.

In that time, I worked for:-

Sweda
An EPoS supplier and subsidiary of the U.S based Litton Industries

Digital Equipment Corporation (DEC)
Then the world’s 3rd largest computer manufacturer and inventors of the minicomputer.
(DEC was acquired by Compaq and finally by Hewlett Packard)

Real Time Control (RTC)
A supplier of EPoS hardware, software and services

Linotype-Hell
The world’s largest manufacturer and supplier of high quality pre-press graphic arts equipment including high-resolution digital scanners.
(Linotype was acquired by Heidelberger Druckmaschinen (Heidelberg) – the worlds largest printing press manufacturer)


In 1997, my wife and I set up Jupiter Management Services (Europe) Ltd and from that time, I have delivered Interim Management and Training services on a freelance basis.




My Skills & Experience

Skills

Interim Management
Management Consulting
Change & Project Management
Customer Service Leadership
Service Turnaround
Strategic Planning
Organisational Change
Training Management
Training & Coaching
Team Building
Employee Motivation
Competency Based Recruitment
Competency Based Assessment
Quality Improvement


Sector Experience

Utilities - Electricity
Telecommunications – Fixed Line
Telecommunication – Mobile
Telecommunication – Broadband Internet
Pre-Press Graphic Arts
EPoS / Retail
Information Technology - Hardware & Software Supplier





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